Difficult Conversations: Requirements & Preparation After Harm
A one-hour online course developed with
The Betsy Lehman Center for Patient Safety
— built for every healthcare professional who may face the hardest conversation in medicine.
Disclosure after harm is one of the most consequential conversations in healthcare. It is also one of the least practiced. When something goes wrong — or may have gone wrong — patients and families deserve honesty, empathy, and a clear path forward. So do the clinicians and teams responsible for their care.
What this course covers
Regulatory and ethical requirements for disclosure, including CMS Patient Safety Structural Measures
How to prepare — emotionally, clinically, and institutionally — before entering a disclosure conversation
Communication strategies grounded in transparency and patient-centered values
Practical guidance on responding to difficult questions from patients and families
How healthcare organizations can build cultures that support disclosure
Who it’s for
Physicians, nurses, advanced practice providers, hospital administrators, risk managers, patient safety officers, and any healthcare professional who may participate in — or support — a disclosure conversation.
Course details
Format: Self-paced, online
Length: 1 hour
CME credit: Available
Developed in partnership with The Betsy Lehman Center for Patient Safety
$149 per learner, Organization-wide & enterprise licensing available