Certified Medical Harm
Communicator Course.

Why This Work Matters
Training 1 centers on a simple idea: patients and families deserve honest explanations after medical harm. It links disclosure to trust, culture, financial risk, and regulation—showing how silence adds harm while communication supports healing. Drawing on extensive research, real stories, and the Trust Triangle framework, participants see why disclosure is a professional, regulatory and moral obligation.

Communicating with Clarity & Care
Training 2 focuses on the practical foundations of harm communication—shared language, preparing as a team, and approaching disclosure with practical presence. It guides participants in leading conversations with empathy and professionalism, even when facts are incomplete. It also covers how to craft calls and letters that sustain trust and provide patients and families with clarity.

Access, Authority & Clear Communication Training 3 focuses on the legal and organiza-tional rules shaping harm conversations. Participants learn how to confirm who has the right to receive information, what records can be shared, and how to communicate within HIPAA, Title VI, and ADA requirements. The training emphasizes preparation, clarity, and respectful dialogue ensuring patients and families are informed and supported throughout the review process.

Carrying It Forward—Sustaining Communication After Harm
Training 4 turns practice into a durable program—showing how to measure CRPs to align with evolving CMS Patient Safety Structural Measures. Extensive FAQs navigate common challenges. It concludes with a reminder to learners that sustaining transparency is about honoring patients, families, and colleagues with compassion, and accountability.