BECOME A CERTIFIED MEDICAL HARM COMMUNICATOR

Certified Medical Harm
Communicator Course.

Built on real-world experience and evidence-based practices, this course equips healthcare professionals with the tools to meet the ethical, legal, and organizational demands of transparent, trust-building communication. You’ll learn actionable strategies to navigate disclosure conversations, support patients and families, and sustain effective Communication and Resolution Programs (CRPs).

Who should take this course?

This training is designed for clinicians, risk managers, social workers, insurers, and healthcare leaders. It offers Continuing Medical Education credits for physicians, physician assistants, nurses, nurse practitioners, pharmacists, dentists, and social workers.

Pricing

•$270 per individual learner

•$210 per learner for groups of three or more

•Annual renewal training fee: $70 per learner

Please contact us to discuss group discounts.

For the most complete training, we encourage learners to take the full certification course, which builds skills step by step and provides formal recognition. Individual trainings are also available. $99 per learner.

  • Training 1. Why This Work Matters

    This training explains why communication after medical harm is essential. Through stories, research, and real examples, it shows the ethical and professional need for transparency. Learners see how silence worsens harm, what patients want, and how frameworks can guide honest, empathetic conversations that support healing and reduce risk.

  • Training2.Communicating with Clarity & Care

    This training builds core skills for clear, empathetic communication after harm. It covers shared language, team coordination, and leading disclosure conversations. Learners also explore when a CRP response is needed and how to maintain trust during reviews, with emphasis on preparation, teamwork, and compassionate follow-up.

  • Training 3.Legal, Regulatory & Organizational Realities

    This training prepares learners to manage complex aspects of communication after harm. It covers medical record access, responding to distressed or non-responsive patients, and handling challenging interactions. Learners prepare for financial conversations, explaining the standard of care, and leading apology meetings.

  • Training 4. Carrying It Forward—Sustaining Communication After Harm

    This training emphasizes the long-term commitment needed to sustaining CRPs. Learners gain strategies for measuring case and program outcomes, including CMS expectations. It also addresses common real-world questions and closes with reflection on the deeper purpose of this work—approaching each situation with clarity, compassion, and steadiness.